CSCD FAQs (Frequently Asked Questions)

1. Begin creating a calendar event as usual -- Click the Calendar link in the left navigation tree.
2. Click the Add New Event button, then enter the date, select the Event Type and click Next.
3. On the Caseload Search page, select the Division that has the casefile, then click Get Supervisors.
4. Select the Supervisor of the officer who has the casefile, and then click Get Officers.
5. Select the Officer who has the casefile, and then click View Caseload.
6. Select the supervisee, click Create Office Visit and continue creating the event as usual.
7. The event will display on your calendar (since you scheduled it). It will also display on the supervisee’s calendar.

Verify text entered in document is valid. Remove invalid print characters such as the exclamation point, smart-tag apostrophe or asterisk. Some special characters when copied from MS Word, such as the smart-tag apostrophe, will prevent the PDF from opening when printing. Use Notepad instead of MS Word to copy and paste text containing special characters into comment or narrative fields.

Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com

1. Access the Casenotes Search page and inquire on a supervisee.
2. From the Casenotes List page, click Search By and select a topic. (For example, select Date Range.)
3. Enter the search criteria and click the Search button. (For example, inquire on the current date.)
4. Once the filtered casenotes are displayed, click Print.

To print a single casenote:

1. There is a Print button for each individual casenote.

1. When copying from a previous casenote, to ensure that you are only including the body of the casenote DO NOT INCLUDE the first or last lines of the casenote being copied. This information can be manually typed into the new casenote. Copy only the text from within the body of the casenote.
2. Another option is to copy and paste the previous casenote into Notepad or WordPad and then copy it into the casenote.
3. Hyperlinks, such as an email or web address are not supported. Insert a blank space before or after the @ symbol to remove hyperlink.
4. Copy and paste from Microsoft Word is supported for the manually created casenotes, with the exclusion of hyperlinks or email addresses. This is anything with an @ symbol. Insert a blank space before or after the @ symbol to remove hyperlink.
5. Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com
6. Copy and paste from Microsoft Word is NOT supported for the auto generated casenotes such as those created in Field Visit, Office Visit, Program Referral, etc. If you use a template for casenote text in Microsoft Word, please copy the text to WordPad or Notepad as text only. This will remove all formatting tags which causes problems printing.
7. Please do not use an ampersand (&) followed by a semicolon (;). Example: “HCCS&CD;” should be “HCCS&CD,”.

Until further notice, all JIMS2 Help Desk Tickets except issue related to "System Error", "System Outage" and "System Performance" will be assigned to CSCD. Be sure to continue to include the following information.

What area of the application are you working in?
What is the page title you are on or title of last page prior to exception page?
If you are getting an application error, what is the exact error message text?
What are the SPN, CDI and Case you are working on?
Provide a screen print via email to the (ITC) Help Desk if an error is encountered. On the error page, the user should double click in the blue area labeled Error Information to expand the information before printing. Send a print of the page accessed prior to the error page, this will provide needed information.

To capture a screen print, hold Ctrl + Alt keys and press Print Screen button on the right top of your keyboard. Copy a screen print of both the error page and the page accessed prior to the error into your email and send to the Help Desk.

CSCD Staff:

1. CSCD - Data Control will continue handling tickets related to Data Corrections, Security, and Data Control (Ex. Closing tasks, adding new POI, and code table maintenance.)
2. Tickets submitted by JIMS2 liaison/trainer and Supervisor, Branch Directors can be reassigned to ITC JIMS2 Team. A list of names for JIMS2 liaison/trainer and Supervisor, Branch Directors can be found in G:\Information Services\JIMS2.
3. Tickets submitted by staff who are not JIMS2 liaison/trainer, Supervisor and Branch Directors and without "consulted by: person’s name" in the text should be closed. A "bounce back" notification should be sent to the submitter.
4. Tickets submitted by staff who are not JIMS2 liaison/trainer, Supervisor and Branch Directors and with "consulted by: person’s name" in the text can be reassigned to ITC JIMS2 Team. A "Help Desk Ticket Submitted" notification should be sent to the submitter.

Verify text entered in document is valid. Remove invalid print characters such as the exclamation point or asterisk. Some special characters when copied from MS Word, such as an apostrophe, will prevent the PDF from opening when printing. Use Notepad instead of MS Word to copy and paste text containing special characters into comment or narrative fields.

Click on the MS-Word document name then follow the instructions to disable the MS-Word Auto-Correct feature used to convert the apostrophe to an unprintable, curved apostrophe. TurnoffAutoCorrect.doc Or, click this link to visit the EHOW website for more information www.eHow.com