The Harris County Information Technology Center (ITC) provides service oriented technology solutions through design, support, training, systems management, administration and strategic planning for Harris County departments to support the constituent.  To ensure that these services provide in an effective, efficient and timely manner, ITC will:

·      Align technology to the business needs

·      Focus on customer satisfaction; quickly resolve problems and provide  assistance

·      Support and promote the productive use of technology throughout Harris County 

·      Ensure that all technology in place is secure, reliable and performing as designed

·      Select, design and install cost-effective, quality technology solutions, to meet Harris County needs

·      Manage service contracts and vendor relationships for the highest possible quality at reasonable costs

·      Protect Harris County’s interests and technology investments with effective IT policies and practices

·      Promote end-user sufficiency through training and communication

·      Maintain positive relationships with departments through information and communication